/* Estilos base del CRM — extraídos de la demo aprobada. */
/* La fuente Poppins se carga desde css/fonts.css (auto-hosteada). */
/* ── Marca (un solo lugar) ─────────────────────────────── */
:root{
  --brand:#009045; --brand-dark:#00713a; --brand-soft:#eaf6f0; --brand-line:#cbe8d9;
  --ink:#0b0b0b; --accent:#ee8780; --soft:#b2dbdc;
  --warn:#e0952c; --bad:#d95a4e;
  --bg:#eceef0; --card:#fff; --line:#e3e6e9; --txt:#1b1f23; --muted:#868e96;
  --font:"Poppins",system-ui,-apple-system,"Segoe UI",sans-serif;
}
*{box-sizing:border-box;margin:0;padding:0}
html,body{height:100%}
body{font-family:var(--font);background:var(--bg);color:var(--txt);font-size:14px;display:flex;flex-direction:column;-webkit-font-smoothing:antialiased}
button,input,select{font:inherit;color:inherit}
button{background:none;border:0;cursor:pointer}
.ic{width:19px;height:19px;flex:none;stroke:currentColor;fill:none;stroke-width:1.6;stroke-linecap:round;stroke-linejoin:round}
.ic.sm{width:15px;height:15px}

/* ── Barra superior ────────────────────────────────────── */
.top{background:var(--ink);color:#fff;display:flex;align-items:center;gap:30px;padding:0 22px;height:62px;flex:none}
.top img{width:150px}
.top nav{display:flex;align-items:center;gap:4px;height:100%;flex:1;overflow-x:auto;scrollbar-width:none}
.top nav::-webkit-scrollbar{display:none}
.top nav a{display:flex;align-items:center;gap:8px;height:100%;padding:0 16px;color:#a8afb5;text-decoration:none;font-size:13.5px;border-bottom:3px solid transparent;white-space:nowrap}
.top nav a:hover{color:#fff}
.top nav a.on{color:#fff;border-bottom-color:var(--brand);font-weight:500}
.top nav a em{font-style:normal;font-size:10.5px;font-weight:700;background:var(--brand);padding:1px 7px;border-radius:20px}
.top .r{display:flex;align-items:center;gap:14px}
.top .bot{display:flex;align-items:center;gap:7px;border:1px solid #34383c;border-radius:22px;padding:7px 14px;font-size:11.5px;font-weight:600;color:#d7f0e2}
.top .bot i{width:7px;height:7px;border-radius:50%;background:var(--brand);font-style:normal}
.top .bot.off{color:#f0c9c5}.top .bot.off i{background:var(--bad)}
.me{display:flex;align-items:center;gap:9px;font-size:12.5px;color:#d5d9dd}
.me b{width:32px;height:32px;border-radius:9px;background:var(--brand);display:grid;place-items:center;font-size:12px}

/* ── Layout de dos paneles ─────────────────────────────── */
.wrap{flex:1;min-height:0;display:grid;grid-template-columns:390px minmax(0,1fr);gap:16px;padding:16px}

/* ── Cola de conversaciones (tarjetas) ─────────────────── */
.queue{display:flex;flex-direction:column;min-height:0;min-width:0}
.qhead{margin-bottom:12px;flex:none}
.qhead h2{font-size:19px;font-weight:600;display:flex;align-items:baseline;gap:10px}
.qhead h2 small{font-size:12px;font-weight:400;color:var(--muted)}
.qsearch{display:flex;align-items:center;gap:9px;background:var(--card);border:1px solid var(--line);border-radius:11px;padding:11px 14px;margin:12px 0 10px}
.qsearch input{background:none;border:0;outline:0;width:100%;font-size:13px}
.chips{display:flex;gap:7px;flex-wrap:wrap}
.chips button{font-size:11.5px;padding:6px 13px;border-radius:8px;background:var(--card);border:1px solid var(--line);color:#5f676e}
.chips button.on{background:var(--ink);border-color:var(--ink);color:#fff}
.cards{flex:1;min-height:0;overflow-y:auto;display:flex;flex-direction:column;gap:9px;padding-right:3px}
.card{flex:none;background:var(--card);border:1px solid var(--line);border-radius:13px;padding:13px 14px 12px 17px;cursor:pointer;position:relative;overflow:hidden;transition:border-color .12s,box-shadow .12s}
.card:hover{border-color:#c9ced3}
.card.on{border-color:var(--brand);box-shadow:0 3px 14px rgba(0,144,69,.13)}
.card .stripe{position:absolute;left:0;top:0;bottom:0;width:4px}
.card .l1{display:flex;align-items:center;gap:10px}
.av{position:relative;flex:none}
.av .c{width:36px;height:36px;border-radius:11px;display:grid;place-items:center;color:#fff;font-weight:600;font-size:13px}
.av .ch{position:absolute;right:-3px;bottom:-3px;width:15px;height:15px;border-radius:5px;border:2px solid var(--card);display:grid;place-items:center;font-size:6.5px;color:#fff;font-weight:700}
.ch.wa{background:#25d366}.ch.ig{background:linear-gradient(45deg,#f09433,#dc2743,#bc1888)}.ch.web{background:var(--brand)}
.card .nm{flex:1;min-width:0}
.card .nm b{display:block;font-size:13.5px;font-weight:600;white-space:nowrap;overflow:hidden;text-overflow:ellipsis}
.card .nm span{font-size:11px;color:var(--muted)}
.card time{font-size:10.5px;color:#a4abb1;flex:none}
.card p{font-size:12.5px;color:#6c747b;line-height:1.4;margin:9px 0 10px;display:-webkit-box;-webkit-line-clamp:2;-webkit-box-orient:vertical;overflow:hidden}
.card .l3{display:flex;align-items:center;gap:6px}
.chip{font-size:10.5px;font-weight:600;padding:3px 9px;border-radius:7px;background:#f2f4f5;color:#5f676e;white-space:nowrap}
.chip.ok{background:var(--brand-soft);color:var(--brand-dark)}
.chip.pend{background:#fdf3e3;color:#a9711a}
.chip.no{background:#fceceb;color:#b5443a}
.card .un{margin-left:auto;background:var(--brand);color:#fff;font-size:10.5px;font-weight:700;min-width:20px;height:20px;padding:0 6px;border-radius:7px;display:grid;place-items:center}
.empty{text-align:center;color:var(--muted);font-size:13px;padding:40px 20px}

/* ── Panel de conversación ─────────────────────────────── */
.thread{background:var(--card);border:1px solid var(--line);border-radius:16px;display:flex;flex-direction:column;min-height:0;min-width:0;overflow:hidden}
.thead{display:flex;align-items:center;gap:13px;padding:15px 20px;border-bottom:1px solid var(--line);flex:none}
.thead .nm b{font-size:15.5px;font-weight:600;display:block}
.thead .nm span{font-size:11.5px;color:var(--muted);display:flex;align-items:center;gap:5px}
.thead .acts{margin-left:auto;display:flex;align-items:center;gap:2px;color:#7b838a}
.thead .acts button{padding:8px;border-radius:9px}
.thead .acts button:hover{background:#f2f4f5;color:var(--brand-dark)}
.thead .win{font-size:11px;color:var(--brand-dark);background:var(--brand-soft);border:1px solid var(--brand-line);padding:5px 12px;border-radius:8px;margin-right:6px}

/* Ficha integrada (reemplaza la columna lateral) */
.ficha{border-bottom:1px solid var(--line);background:#fafbfc;flex:none}
.strip{display:flex;align-items:center;gap:9px;padding:11px 20px;overflow-x:auto}
.kv{border:1px solid var(--line);background:var(--card);border-radius:10px;padding:6px 12px;flex:none}
.kv label{display:block;font-size:9.5px;letter-spacing:.06em;text-transform:uppercase;color:#9aa1a7;margin-bottom:1px}
.kv b{font-size:12.5px;font-weight:600}
.kv select{border:0;background:none;outline:0;font-size:12.5px;font-weight:600;padding:0}
.strip .more{margin-left:auto;display:flex;align-items:center;gap:6px;font-size:12px;color:var(--brand-dark);font-weight:500;flex:none;padding:7px 12px;border-radius:9px}
.strip .more:hover{background:var(--brand-soft)}
.detail{display:none;padding:4px 20px 18px;grid-template-columns:repeat(auto-fit,minmax(190px,1fr));gap:14px 22px}
.ficha.open .detail{display:grid}
.detail .f label{display:block;font-size:10.5px;color:#8d949a;margin-bottom:3px}
.detail .f b{font-size:13px;font-weight:500}
.detail .notes{grid-column:1/-1;border-top:1px dashed var(--line);padding-top:13px}
.detail .notes h6{font-size:10px;letter-spacing:.08em;text-transform:uppercase;color:#8d949a;margin-bottom:8px;display:flex;align-items:center;gap:6px}
.note{background:#fffdf4;border:1px solid #efe6c9;border-radius:10px;padding:10px 12px;font-size:12.5px;line-height:1.5}
.note small{display:block;color:var(--muted);font-size:10.5px;margin-top:6px}

/* Mensajes: avatar afuera, hora afuera, sin etiquetas dentro */
.msgs{flex:1;min-height:0;overflow-y:auto;padding:22px 24px;display:flex;flex-direction:column;gap:16px}
.day{display:flex;align-items:center;gap:14px;color:#a4abb1;font-size:11px}
.day::before,.day::after{content:"";flex:1;height:1px;background:var(--line)}
.turn{display:flex;align-items:flex-end;gap:10px;max-width:76%}
.turn .mav{width:28px;height:28px;border-radius:9px;display:grid;place-items:center;font-size:10.5px;font-weight:600;color:#fff;flex:none}
.bub{border-radius:14px 14px 14px 3px;padding:11px 14px;line-height:1.5;font-size:13.5px}
.turn time{font-size:10px;color:#a4abb1;flex:none;padding-bottom:3px}
.turn.in .bub{background:#f4f6f7;border:1px solid #e9ecee}
.turn.out{align-self:flex-end;flex-direction:row-reverse}
.turn.out .bub{background:var(--brand);color:#fff;border-radius:14px 14px 3px 14px}
.turn.out .mav{background:var(--brand-dark)}
.turn.bot{align-self:flex-end;flex-direction:row-reverse}
.turn.bot .bub{background:#eef1f7;border:1px solid #e0e5ee;border-radius:14px 14px 3px 14px}
.turn.bot .mav{background:#5b6bb0}
.turn.bot .bub::before{content:var(--bot-label,"Automático");display:block;font-size:9.5px;letter-spacing:.05em;text-transform:uppercase;color:#7480ad;margin-bottom:4px}
.file{display:flex;align-items:center;gap:9px;background:var(--card);border:1px solid var(--line);border-radius:9px;padding:8px 11px;color:var(--txt)}
.file b{font-size:12.5px;font-weight:500}
.file small{color:var(--muted);font-size:10.5px}

/* Barra de envío */
.comp{border-top:1px solid var(--line);padding:12px 16px;display:flex;align-items:center;gap:8px;flex:none}
.comp .tool{color:#868e96;padding:8px;border-radius:9px}
.comp .tool:hover{background:#f2f4f5;color:var(--brand-dark)}
.comp input{flex:1;background:#f4f6f7;border:1px solid var(--line);border-radius:10px;padding:12px 15px;outline:0;font-size:13.5px}
.comp input:focus{border-color:var(--brand-line);background:#fff}
.comp .go{display:flex;align-items:center;gap:8px;background:var(--brand);color:#fff;border-radius:10px;padding:12px 18px;font-size:13px;font-weight:600}
.comp .go:hover{background:var(--brand-dark)}
.comp .tool:disabled{opacity:.4;cursor:not-allowed}
.adjchip{display:flex;align-items:center;gap:6px;max-width:220px;background:var(--brand-soft);color:var(--brand-dark);border:1px solid var(--brand-line);border-radius:9px;padding:6px 6px 6px 10px;font-size:12px;font-weight:600}
.adjchip span{overflow:hidden;text-overflow:ellipsis;white-space:nowrap}
.adjchip button{font-size:16px;line-height:1;color:inherit;padding:0 4px}
.adjchip[hidden]{display:none}
.demo{font-size:9px;letter-spacing:.1em;color:#7e868d;border:1px solid #2e3236;padding:4px 10px;border-radius:20px;flex:none}

/* Operadores conectados */
.ops{background:var(--card);border:1px solid var(--line);border-radius:12px;padding:10px 12px;margin-top:12px}
.ops h3{font-size:10px;letter-spacing:.08em;text-transform:uppercase;color:#8d949a;font-weight:600;display:flex;align-items:center;gap:7px;margin:0;cursor:pointer;user-select:none}
.ops h3 em{font-style:normal;background:var(--brand-soft);color:var(--brand-dark);padding:1px 7px;border-radius:20px;font-size:10px}
.ops h3 .chev{margin-left:auto;width:13px;height:13px;color:#8d949a;transition:transform .15s}
.ops.open h3 .chev{transform:rotate(180deg)}
.oplist{display:flex;flex-direction:column;gap:6px;margin-top:9px;max-height:230px;overflow-y:auto}
.oplist::-webkit-scrollbar{width:6px}
.oplist::-webkit-scrollbar-thumb{background:var(--line);border-radius:3px}
.op{display:flex;align-items:center;gap:8px;border:1px solid var(--line);border-radius:9px;padding:5px 10px 5px 6px;background:#fbfcfc}
.oav{position:relative;flex:none}
.oav b{width:30px;height:30px;border-radius:9px;display:grid;place-items:center;color:#fff;font-size:11px;font-weight:600;line-height:1}
.oav i{position:absolute;right:-2px;bottom:-2px;width:9px;height:9px;border-radius:50%;border:2px solid var(--card)}
.op .txt,.pop .txt{line-height:1.25}
.op .txt b,.pop .txt b{display:block;font-size:11.5px;font-weight:600}
.op .txt small,.pop .txt small{font-size:10px;color:var(--muted)}
.dot-linea{background:var(--brand)}.dot-ocupado{background:var(--warn)}.dot-ausente{background:#b6bdc3}

/* Derivar conversación */
.thead{position:relative}
.pop{position:absolute;right:18px;top:58px;width:262px;background:var(--card);border:1px solid var(--line);border-radius:13px;box-shadow:0 14px 34px rgba(16,24,40,.16);padding:8px;z-index:30;display:none}
.pop.open{display:block}
.pop h4{font-size:10px;letter-spacing:.08em;text-transform:uppercase;color:#8d949a;padding:7px 9px 8px}
.pop button{display:flex;align-items:center;gap:9px;width:100%;padding:8px 9px;border-radius:9px;text-align:left}
.pop button:hover{background:var(--brand-soft)}
.pop button[disabled]{opacity:.45;cursor:default}
.pop button[disabled]:hover{background:none}
.turn.sys{align-self:center;max-width:none}
.turn.sys .bub{background:#fff8ec;border:1px dashed #ecd9b4;color:#8a6a2f;font-size:11.5px;border-radius:20px;padding:6px 15px}

/* ── Pantallas de configuración ────────────────────────── */
[hidden]{display:none!important}
.pagewrap{flex:1;min-height:0;overflow-y:auto;padding:16px}
.page{background:var(--card);border:1px solid var(--line);border-radius:16px;padding:20px 22px 24px}
.phead{display:flex;align-items:flex-start;gap:16px;margin-bottom:16px}
.phead h2{font-size:19px;font-weight:600}
.phead p{font-size:12.5px;color:var(--muted);margin-top:4px;max-width:66ch;line-height:1.55}
.btn{margin-left:auto;background:var(--brand);color:#fff;border-radius:10px;padding:10px 16px;font-size:13px;font-weight:600;flex:none}
.btn:hover{background:var(--brand-dark)}
.btn.ghost{background:none;color:var(--brand-dark);border:1px solid var(--brand-line)}
.btn.ghost:hover{background:var(--brand-soft)}
.split{display:grid;grid-template-columns:minmax(0,1fr) 372px;gap:18px;align-items:start}
.tbl{border:1px solid var(--line);border-radius:12px;overflow:hidden}
.tr{display:grid;gap:12px;align-items:center;padding:12px 14px;border-bottom:1px solid var(--line);cursor:pointer;font-size:13px}
.tr:last-child{border-bottom:0}
.tr:hover{background:#fafbfc}
.tr.on{background:var(--brand-soft)}
.tr.h,.tr.h:hover{background:#f7f8f9;font-size:10px;letter-spacing:.07em;text-transform:uppercase;color:#8d949a;cursor:default;font-weight:600}
.t4 .tr{grid-template-columns:minmax(0,1fr) 104px 104px 116px}
.t5 .tr{grid-template-columns:minmax(0,1.4fr) minmax(0,1fr) 140px 56px 64px}
.t5 .tr>*{min-width:0}
.t5 .tr code,.t5 .tr>span{white-space:nowrap;overflow:hidden;text-overflow:ellipsis}
.tr .nom .oav b{display:grid;white-space:normal;overflow:visible}
.tr .nom>div:last-child{min-width:0}
.tr .nom .mut{white-space:nowrap;overflow:hidden;text-overflow:ellipsis;font-size:11.5px}
@media (max-width:1100px){.t5 .tr{grid-template-columns:minmax(0,1fr) 120px 48px 64px}.t5 .tr>code{display:none}.t5 .tr.h>span:nth-child(2){display:none}}
.tr .nom{display:flex;align-items:center;gap:9px;min-width:0}
.tr .nom b{display:block;font-weight:600;white-space:nowrap;overflow:hidden;text-overflow:ellipsis}
.tr code{font-family:ui-monospace,Menlo,monospace;font-size:12px;color:#4b5259}
.mut{color:var(--muted);font-size:11.5px}
.icobtn{padding:5px;border-radius:7px;color:#868e96}
.icobtn:hover{background:#eef0f2;color:var(--brand-dark)}
.icobtn.del:hover{background:#fceceb;color:var(--bad)}
.side{border:1px solid var(--line);border-radius:14px;padding:16px}
.side h3{font-size:14px;font-weight:600}
.fi{margin-bottom:12px}
.fi label{display:block;font-size:10px;letter-spacing:.06em;text-transform:uppercase;color:#8d949a;margin-bottom:5px}
.fi input,.fi select,.fi textarea{width:100%;border:1px solid var(--line);border-radius:9px;padding:9px 11px;font-size:13px;outline:0;background:#fff;font-family:inherit;color:var(--txt)}
.fi input:focus,.fi select:focus,.fi textarea:focus{border-color:var(--brand)}
.fi textarea{min-height:106px;resize:vertical;line-height:1.55}
.fi .err{border-color:var(--bad)}
.row2{display:flex;gap:8px}
.row2 .btn{margin:0;flex:1;text-align:center}
/* Vista previa tipo teléfono */
.phone{background:#e7e0d7;border:1px solid #d8d1c7;border-radius:13px;overflow:hidden}
.phone .ph{background:var(--brand-dark);color:#fff;padding:9px 12px;font-size:12px;display:flex;align-items:center;gap:8px}
.phone .ph b{width:22px;height:22px;border-radius:50%;background:rgba(255,255,255,.22);display:grid;place-items:center;font-size:9px}
.pb{padding:12px;display:flex;flex-direction:column;gap:8px;min-height:150px;max-height:320px;overflow-y:auto}
.pmsg{background:#fff;border-radius:9px;padding:9px 11px;font-size:12.5px;line-height:1.55;box-shadow:0 1px 1px rgba(0,0,0,.09);white-space:pre-line;max-width:92%}
.pmsg.u{background:#d9fdd3;align-self:flex-end}
.pmsg .hd{font-weight:600;margin-bottom:4px}
.pmsg .ft{color:#8a9099;font-size:11px;margin-top:6px}
.pmsg .bt{border-top:1px solid #eceff1;margin-top:8px;padding-top:6px;text-align:center;color:#1e88c7;font-size:12px}
.var{background:#fff3cd;border-radius:4px;padding:0 3px;color:#8a6a2f}
.pin{display:flex;gap:7px;padding:9px;border-top:1px solid #d8d1c7;background:#f3efe9}
.pin input{flex:1;border:1px solid #dcd5cb;border-radius:20px;padding:8px 13px;font-size:12.5px;outline:0}
.pin button{background:var(--brand);color:#fff;width:34px;height:34px;border-radius:50%;display:grid;place-items:center;flex:none}
/* Bot paso a paso */
.step{border:1px solid var(--line);border-radius:12px;padding:13px 15px;margin-bottom:10px;cursor:pointer}
.step:hover{border-color:#c9ced3}
.step.on{border-color:var(--brand);background:var(--brand-soft)}
.step .s1{display:flex;align-items:center;gap:9px}
.step .num{width:25px;height:25px;border-radius:7px;background:var(--ink);color:#fff;display:grid;place-items:center;font-size:10.5px;font-weight:700;flex:none}
.step .s1 b{font-size:13.5px}
.step .s1 .mut{margin-left:auto}
.step .msg{font-size:12.5px;color:#6c747b;margin:9px 0 4px;line-height:1.55;white-space:pre-line}
.opt{display:flex;align-items:center;gap:9px;font-size:12.5px;padding:6px 0;border-top:1px dashed var(--line)}
.opt .k{background:var(--ink);color:#fff;width:20px;height:20px;border-radius:6px;display:grid;place-items:center;font-size:10px;font-weight:700;flex:none}
.opt .go{margin-left:auto;font-size:10px;color:var(--brand-dark);background:var(--brand-soft);padding:3px 8px;border-radius:6px;white-space:nowrap}
@media(max-width:980px){.split{grid-template-columns:1fr}}

@media(max-width:1080px){.wrap{grid-template-columns:330px minmax(0,1fr)}}
@media(max-width:860px){
  .wrap{display:flex;flex-direction:column;gap:12px;overflow-y:auto}
  .queue{flex:none}
  .cards{flex:none;flex-direction:row;overflow-x:auto;overflow-y:hidden;padding-bottom:6px}
  .card{min-width:255px}
  .thread{flex:none;min-height:72vh}
  .top{gap:14px}.top img{width:112px}.me span{display:none}
}

/* ══ Agregados sobre la demo ═══════════════════════════════ */

/* ── Login ─────────────────────────────────────────────── */
body.auth{display:grid;place-items:center;padding:24px;height:auto;min-height:100%;overflow-y:auto}
.login{width:100%;max-width:392px}
.login .brand{display:flex;flex-direction:column;align-items:center;gap:10px;margin-bottom:20px}
.login .brand img{width:186px}
.login .brand small{font-size:12px;color:var(--muted)}
.login form{background:var(--card);border:1px solid var(--line);border-radius:16px;padding:22px}
.login h1{font-size:17px;font-weight:600;margin-bottom:4px}
.login .lead{font-size:12.5px;color:var(--muted);line-height:1.55;margin-bottom:18px}
.login .btn{margin-left:0;width:100%;text-align:center;margin-top:4px}
.login .rec{display:flex;align-items:center;gap:8px;font-size:12.5px;color:#5f676e;margin:2px 0 14px;cursor:pointer}
.login .rec input{width:15px;height:15px;accent-color:var(--brand)}
.login .pie{text-align:center;font-size:11px;color:var(--muted);margin-top:16px;line-height:1.6}
.alert{border-radius:10px;padding:10px 13px;font-size:12.5px;line-height:1.5;margin-bottom:14px;border:1px solid transparent}
.alert.bad{background:#fceceb;border-color:#f2cdc9;color:#a53c31}
.alert.ok{background:var(--brand-soft);border-color:var(--brand-line);color:var(--brand-dark)}
.alert.warn{background:#fdf3e3;border-color:#efdcb6;color:#a9711a}
.alert ul{margin:0;padding-left:16px}
.fi .msg{display:block;font-size:11px;color:var(--bad);margin-top:5px;text-transform:none;letter-spacing:0}

/* ── Mensajes flotantes ────────────────────────────────── */
.toasts{position:fixed;right:18px;bottom:18px;z-index:80;display:flex;flex-direction:column;gap:8px;max-width:340px}
.toast{background:var(--ink);color:#fff;border-radius:11px;padding:11px 15px;font-size:12.5px;line-height:1.5;box-shadow:0 14px 34px rgba(16,24,40,.22);display:flex;align-items:flex-start;gap:9px;animation:toastin .16s ease-out}
.toast i{width:7px;height:7px;border-radius:50%;background:var(--brand);flex:none;margin-top:5px;font-style:normal}
.toast.bad i{background:var(--bad)}
.toast.warn i{background:var(--warn)}
@keyframes toastin{from{opacity:0;transform:translateY(8px)}to{opacity:1;transform:none}}

/* ── Roles ─────────────────────────────────────────────── */
.badge-rol{font-size:10.5px;font-weight:600;padding:3px 9px;border-radius:7px;background:#f2f4f5;color:#5f676e;white-space:nowrap;display:inline-block}
.badge-rol.superadmin{background:var(--ink);color:#fff}
.badge-rol.admin{background:var(--brand-soft);color:var(--brand-dark)}
.badge-rol.supervisor{background:#eef1f7;color:#4d5a92}
.badge-rol.operador{background:#f2f4f5;color:#5f676e}

/* ── Estado de conexión en la barra superior ───────────── */
.top .conn{display:flex;align-items:center;gap:7px;border:1px solid #34383c;border-radius:22px;padding:7px 14px;font-size:11.5px;font-weight:600;color:#d7f0e2;text-decoration:none;white-space:nowrap}
.top .conn i{width:7px;height:7px;border-radius:50%;background:var(--brand);font-style:normal;flex:none}
.top .conn.off{color:#f0c9c5}
.top .conn.off i{background:var(--bad)}
.top .pres{background:#1a1d20;border:1px solid #34383c;border-radius:9px;color:#d5d9dd;font-size:12px;padding:7px 10px;outline:0;cursor:pointer}
.top .out{color:#8f979e;padding:8px;border-radius:9px;display:grid;place-items:center}
.top .out:hover{background:#1e2225;color:#fff}

/* ── Wizard de onboarding ──────────────────────────────── */
.wiz{max-width:1080px;margin:0 auto}
.wizsteps{display:flex;gap:10px;flex-wrap:wrap;margin-bottom:18px}
.wizstep{display:flex;align-items:center;gap:9px;border:1px solid var(--line);background:var(--card);border-radius:11px;padding:9px 13px;font-size:12.5px;color:var(--muted);flex:1;min-width:158px}
.wizstep .num{width:25px;height:25px;border-radius:7px;background:#eef0f2;color:#868e96;display:grid;place-items:center;font-size:10.5px;font-weight:700;flex:none}
.wizstep b{font-weight:600;color:var(--txt);font-size:12.5px}
.wizstep.done{border-color:var(--brand-line);background:var(--brand-soft)}
.wizstep.done .num{background:var(--brand);color:#fff}
.wizstep.done b{color:var(--brand-dark)}
.wizstep.now{border-color:var(--brand);box-shadow:0 3px 14px rgba(0,144,69,.13)}
.wizstep.now .num{background:var(--ink);color:#fff}
.wizcard{background:var(--card);border:1px solid var(--line);border-radius:16px;padding:20px 22px 24px;margin-bottom:14px}
.wizcard.off{opacity:.5}
.wizcard h3{font-size:15px;font-weight:600;display:flex;align-items:center;gap:9px}
.wizcard h3 .num{width:25px;height:25px;border-radius:7px;background:var(--ink);color:#fff;display:grid;place-items:center;font-size:10.5px;font-weight:700;flex:none}
.wizcard p.lead{font-size:12.5px;color:var(--muted);line-height:1.6;margin:8px 0 16px;max-width:78ch}
.wizgrid{display:grid;grid-template-columns:repeat(auto-fit,minmax(230px,1fr));gap:0 16px}
.wizgrid .full{grid-column:1/-1}
.wizcard .btn{margin-left:0}
.wizacts{display:flex;align-items:center;gap:10px;flex-wrap:wrap;margin-top:6px}
.wizacts .mut{margin-left:auto}
.copyfield{display:flex;align-items:stretch;gap:8px}
.copyfield code{flex:1;min-width:0;font-family:ui-monospace,Menlo,monospace;font-size:12px;color:#4b5259;background:#f7f8f9;border:1px solid var(--line);border-radius:9px;padding:10px 12px;overflow-x:auto;white-space:nowrap;line-height:1.4}
.copyfield button{border:1px solid var(--brand-line);color:var(--brand-dark);background:var(--brand-soft);border-radius:9px;padding:0 15px;font-size:12.5px;font-weight:600;flex:none}
.copyfield button:hover{background:var(--brand-line)}
.estado{display:inline-flex;align-items:center;gap:7px;border-radius:8px;padding:5px 12px;font-size:11.5px;font-weight:600;border:1px solid var(--line);background:#f2f4f5;color:#5f676e}
.estado i{width:7px;height:7px;border-radius:50%;background:#b6bdc3;font-style:normal;flex:none}
.estado.conectado{background:var(--brand-soft);border-color:var(--brand-line);color:var(--brand-dark)}
.estado.conectado i{background:var(--brand)}
.estado.error{background:#fceceb;border-color:#f2cdc9;color:#b5443a}
.estado.error i{background:var(--bad)}
.estado.borrador i{background:var(--warn)}
.wizdatos{display:grid;grid-template-columns:repeat(auto-fit,minmax(180px,1fr));gap:12px 20px;border:1px solid var(--line);border-radius:12px;padding:14px 16px;margin-bottom:14px;background:#fafbfc}
.wizdatos .f label{display:block;font-size:10px;letter-spacing:.06em;text-transform:uppercase;color:#8d949a;margin-bottom:3px}
.wizdatos .f b{font-size:13px;font-weight:600}
@media(max-width:640px){.wizsteps{display:none}.copyfield{flex-direction:column}.copyfield button{padding:10px}}

/* ── Páginas legales (públicas) ────────────────────────── */
body.legal{height:auto;min-height:100%;overflow-y:auto;background:var(--bg)}
.legal-top{background:var(--ink);display:flex;align-items:center;gap:24px;padding:0 22px;min-height:62px;flex-wrap:wrap}
.legal-top img{width:150px;display:block}
.legal-top nav{display:flex;gap:4px;flex-wrap:wrap}
.legal-top nav a{color:#a8afb5;text-decoration:none;font-size:13px;padding:21px 12px 18px;border-bottom:3px solid transparent;white-space:nowrap}
.legal-top nav a:hover{color:#fff}
.legal-top nav a.on{color:#fff;border-bottom-color:var(--brand);font-weight:500}
.legal-doc{width:100%;max-width:780px;margin:28px auto;background:var(--card);border:1px solid var(--line);border-radius:16px;padding:34px 40px;line-height:1.7;font-size:14px}
.legal-doc h1{font-size:24px;font-weight:600;line-height:1.3}
.legal-doc .upd{font-size:12px;color:var(--muted);margin:4px 0 22px}
.legal-doc h2{font-size:16px;font-weight:600;margin:26px 0 8px}
.legal-doc p{margin-bottom:12px}
.legal-doc ul,.legal-doc ol{margin:0 0 12px 22px}
.legal-doc li{margin-bottom:6px}
.legal-doc a{color:var(--brand-dark)}
.legal-doc .nota{font-size:12.5px;color:#5f676e;background:#fafbfc;border:1px solid var(--line);border-radius:12px;padding:14px 16px}
.legal-pie{text-align:center;font-size:12px;color:var(--muted);padding:0 16px 32px}
.legal-pie a{color:inherit}
.login .pie a{color:inherit}
@media(max-width:640px){
  .legal-top{padding:10px 16px;gap:6px}
  .legal-top img{width:120px}
  .legal-top nav a{padding:10px 8px}
  .legal-doc{margin:16px;width:auto;padding:22px 20px}
  .legal-doc h1{font-size:20px}
}

/* ── Modal (plantillas, nuevo mensaje) ─────────────────── */
.modal{position:fixed;inset:0;z-index:60;background:rgba(11,11,11,.42);display:flex;align-items:flex-start;justify-content:center;padding:28px 16px;overflow-y:auto}
.modal[hidden]{display:none}
.modal-box{background:var(--card);border-radius:16px;width:100%;max-width:560px;box-shadow:0 24px 60px rgba(16,24,40,.28);display:flex;flex-direction:column;max-height:calc(100vh - 56px)}
.modal-box.ancho{max-width:1040px}
.modal-head{display:flex;align-items:flex-start;gap:12px;padding:18px 22px 14px;border-bottom:1px solid var(--line);flex:none}
.modal-head h3{font-size:17px;font-weight:600;line-height:1.3}
.modal-head p{font-size:12px;color:var(--muted);margin-top:3px;display:flex;align-items:center;gap:8px;flex-wrap:wrap}
.modal-head .cerrar{margin-left:auto;font-size:22px;line-height:1;padding:2px 9px}
.modal-body{padding:18px 22px;overflow-y:auto;flex:1;min-height:0}
.modal-foot{display:flex;align-items:center;gap:8px;padding:13px 22px;border-top:1px solid var(--line);flex:none;flex-wrap:wrap;background:#fafbfc;border-radius:0 0 16px 16px}
.modal-foot .btn{margin-left:0}
.modal-foot .esp{flex:1}
.modal-foot .estadoform{font-size:12px;color:var(--muted)}
.modal-foot .estadoform.bad{color:var(--bad)}
.modal-foot .estadoform.ok{color:var(--brand-dark)}
.btn.peligro{background:none;color:var(--bad);border:1px solid #f2cdc9}
.btn.peligro:hover{background:#fceceb}
body.con-modal{overflow:hidden}
@media(max-width:640px){.modal{padding:0}.modal-box{border-radius:0;max-height:none;min-height:100%}}

/* ── Adjuntos en el hilo, al estilo WhatsApp ───────────────────────── */
.bub .cap{white-space:normal}
.bub.bmed{padding:4px}
.bub.bmed .cap{padding:6px 9px 4px}
.bub .mimg + .cap,.bub .mwrap + .cap,.bub .mdoc + .cap{margin-top:6px}
.mimg{display:block;width:fit-content;max-width:280px;line-height:0;border-radius:10px;overflow:hidden;cursor:zoom-in;background:#e9ecee}
/* Medidas fijas (no en %): con % el ancho real de la foto agranda la burbuja a todo el hilo. */
.mimg img{display:block;width:auto;height:auto;max-width:280px;max-height:340px;min-width:140px;min-height:100px;object-fit:cover}
.bub.bmed{width:fit-content}
.bub.bmed .cap{max-width:280px}
.mimg.stk{background:transparent}
.mimg.stk img{max-width:150px;max-height:150px;min-width:0;min-height:0;object-fit:contain}
.maud{display:block;width:280px;max-width:100%;height:40px}
.mvid{display:block;width:auto;max-width:300px;max-height:340px;border-radius:10px;background:#000}
/* Archivo que ya no existe en el origen */
.mnd{display:flex;align-items:center;gap:10px;min-width:200px;max-width:280px;padding:10px 12px;border:1px dashed var(--line);border-radius:10px;background:var(--card);color:var(--muted)}
.mnd .ic{flex:none;width:22px;height:22px;opacity:.7}
.mnd span{display:flex;flex-direction:column;min-width:0;line-height:1.3}
.mnd b{font-size:12.5px;font-weight:600;color:var(--muted)}
.mnd small{font-size:10.5px;white-space:nowrap;overflow:hidden;text-overflow:ellipsis}
.mnd-image,.mnd-video{flex-direction:column;justify-content:center;text-align:center;width:220px;height:140px}
.mnd-image span,.mnd-video span{align-items:center;max-width:100%}
.mnd-ab{font-size:10.5px;color:var(--accent,#0a7cff);text-decoration:underline;margin-top:2px}
@media (max-width:640px){.mimg,.mimg img{max-width:220px}.mvid{max-width:240px}}
.mdoc{display:flex;align-items:center;gap:11px;background:#fff;border:1px solid var(--line);border-radius:11px;padding:9px 11px;color:var(--txt);text-decoration:none;width:290px;max-width:100%;transition:border-color .12s,background .12s}
a.mdoc:hover{border-color:var(--brand-line);background:#fbfcfc}
.mdoc.sin{opacity:.75}
.mdoc-ic{flex:none;position:relative;width:34px;height:42px;border-radius:5px;display:grid;place-items:center;color:#fff;font-size:9.5px;font-weight:700;letter-spacing:.03em;clip-path:polygon(0 0,70% 0,100% 22%,100% 100%,0 100%)}
.mdoc-ic::after{content:"";position:absolute;top:0;right:0;width:30%;height:22%;background:rgba(255,255,255,.35)}
.mdoc-tx{flex:1;min-width:0}
.mdoc-tx b{display:block;font-size:12.5px;font-weight:500;white-space:nowrap;overflow:hidden;text-overflow:ellipsis}
.mdoc-tx small{display:block;color:var(--muted);font-size:10.5px;margin-top:2px}
.mdoc-dl{flex:none;width:30px;height:30px;border-radius:50%;display:grid;place-items:center;color:#5f676e;background:#f1f3f4}
#visor{position:fixed;inset:0;z-index:1000;background:rgba(12,14,16,.88);display:flex;align-items:center;justify-content:center;cursor:zoom-out}
#visor img{max-width:92vw;max-height:88vh;border-radius:8px;box-shadow:0 10px 40px rgba(0,0,0,.4)}
#visor a{position:absolute;top:18px;right:22px;color:#fff;font-size:13px;text-decoration:none;background:rgba(255,255,255,.12);padding:7px 12px;border-radius:8px}
.grabbar{flex:1;display:flex;align-items:center;gap:10px;background:#fff4f4;border:1px solid #f3c9c9;border-radius:10px;padding:10px 14px;font-size:13px;font-weight:600;color:#b42318}
.grabbar[hidden]{display:none}
.grabbar .punto{width:10px;height:10px;border-radius:50%;background:#e5252a;animation:latido 1s ease-in-out infinite}
.grabbar .mut{font-weight:400;color:#868e96}
.grabbar .grabcancel{margin-left:auto;font-size:12px;font-weight:600;color:#868e96;padding:4px 8px;border-radius:7px}
.grabbar .grabcancel:hover{background:#fbe3e3;color:#b42318}
@keyframes latido{0%,100%{opacity:1}50%{opacity:.3}}
.comp [hidden]{display:none}